Privacy Policy


Last Updated: 17 September 2026

At Manufactory, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Manufactory (“Manufactory”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit www.manufactory.co, purchase from us, create an account, contact us, subscribe to our communications, or otherwise interact with our website and services.

Our online store is hosted on Shopify, which provides us with the e-commerce platform that enables us to offer our products and services to you.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Manufactory, we may collect the following types of personal information.

Personal and Contact Information

When you place an order, submit an enquiry, register an account, or contact us, we may collect information such as:

  • Name

  • Email address

  • Telephone or mobile number

  • Billing address

  • Shipping or delivery address

  • Company or firm name

  • GST or business-related information where required

  • Any information you voluntarily provide while communicating with us

Order and Transaction Information

When you make a purchase or request information about our products, we may collect details including:

  • Products purchased or enquired about

  • Order value

  • Order history

  • Payment status

  • Delivery information

  • Returns, refunds, or cancellations

  • Customisation or project requirements

  • Communication relating to your order or project

Payment information may be processed directly by Shopify, payment gateways, banks, or other authorised payment service providers. Manufactory may not directly store complete credit or debit card details.

Account Information

If you create an account on our website, we may collect your login details, account preferences, saved addresses, order history, and other information associated with your account.

Website and Device Information

When you browse Manufactory.co, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Products viewed

  • Referring website or source

  • Time spent on our website

  • Website interactions

  • Approximate location derived from your IP address

  • Cookie and similar technology information

This information helps us understand how customers interact with our website and allows us to improve the shopping experience.

2. How We Use Your Information

We may use personal information for purposes including:

To Process and Fulfil Orders

We use your information to process purchases, arrange payment, confirm orders, coordinate production where applicable, organise shipping and delivery, provide invoices, manage returns, and communicate with you about your order.

To Respond to Enquiries

We may use your information to respond to product enquiries, trade enquiries, project requirements, customisation requests, service requests, and other communications.

To Support Architects and Interior Designers

Manufactory works with architects, interior designers, design studios, and other professionals.

Where you approach us regarding a residential, hospitality, commercial, or other interior project, we may use the information you provide to understand your project requirements, recommend suitable products, prepare quotations, coordinate specifications, and assist with project-related communication.

To Improve Our Website and Services

We may analyse website activity and customer behaviour to improve:

  • Website functionality

  • Navigation

  • Product presentation

  • Customer experience

  • Product selection

  • Marketing performance

  • Overall service quality

To Communicate With You

We may contact you regarding:

  • Orders

  • Delivery

  • Product enquiries

  • Account activity

  • Customer support

  • Quotations

  • Project communication

  • Changes to our services or policies

Marketing and Promotional Communication

Where permitted by applicable law, and where consent is required, with your consent, we may send you communications about:

  • New collections

  • Product launches

  • Design stories

  • Events and exhibitions

  • Offers

  • Projects

  • Editorial content

  • Other Manufactory updates

You may unsubscribe from promotional email communications at any time by using the unsubscribe option contained in the communication or by contacting us at info@manufactory.co.

3. Cookies and Similar Technologies

Manufactory.co and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Maintain your shopping cart

  • Enable account functionality

  • Analyse website traffic

  • Understand customer behaviour

  • Measure advertising effectiveness

  • Personalise certain website experiences

  • Detect fraudulent or suspicious activity

Some cookies are necessary for the operation of the website, while others may be used for analytics, functionality, or advertising.

Where required by applicable law, you may be provided with options to manage your cookie preferences.

You may also control certain cookies through your browser settings. Disabling some cookies may affect the functionality of the website.

4. Shopify

Our online store is powered by Shopify.

Shopify processes certain information in connection with operating the platform and providing services to Manufactory and our customers.

Information processed through Shopify may be stored or processed through Shopify's systems and service providers in different jurisdictions.

Shopify maintains its own privacy practices and policies regarding the information it processes. Customers may review Shopify's privacy information separately for further details regarding Shopify's processing activities.

5. Payment Processing

Payments made through Manufactory.co may be processed using third-party payment gateways, banking partners, or payment service providers.

These providers may collect and process information necessary to complete your transaction, prevent fraud, authenticate payments, and comply with financial and regulatory obligations.

The handling of payment information by these providers may be governed by their own privacy policies and terms.

6. How We Share Personal Information

We may share personal information only where reasonably necessary to operate our business, provide services, fulfil orders, comply with law, or protect legitimate business interests.

This may include sharing information with:

  • Shopify

  • Payment gateways and financial institutions

  • Shipping and logistics providers

  • Warehousing or fulfilment partners

  • Technology and website service providers

  • Customer support providers

  • Email and communication platforms

  • Analytics providers

  • Advertising and marketing service providers

  • Professional advisers, including accountants, auditors, consultants, or legal advisers

  • Government authorities or regulatory bodies where legally required

We expect service providers handling personal information on our behalf to process such information appropriately and for authorised purposes.

We do not sell personal information for monetary consideration.

7. Advertising and Analytics

We may use third-party analytics or advertising services to understand website performance, measure campaigns, and communicate Manufactory products and content to relevant audiences.

Depending on the services enabled on our website, these providers may receive information such as:

  • IP address

  • Device information

  • Browser information

  • Website interactions

  • Pages or products viewed

  • Purchase or conversion activity

  • Cookie or advertising identifiers

Where required, such technologies will be subject to your consent or cookie preferences.

8. Information From Third Parties

We may receive information from third parties that support our business, including Shopify, payment providers, advertising platforms, analytics providers, logistics providers, and other service providers.

We may combine such information with information collected directly from you where lawful and reasonably necessary for the purposes described in this Privacy Policy.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • Complete transactions

  • Maintain business and accounting records

  • Provide customer service

  • Resolve disputes

  • Prevent fraud

  • Meet tax, regulatory, and legal requirements

  • Enforce agreements

  • Maintain necessary project or warranty records

Retention periods may therefore vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal obligations.

10. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

However, no internet transmission, electronic storage system, or method of data processing can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any password or account credentials associated with your Manufactory account.

11. Your Privacy Rights

Depending on the laws applicable to you and the status of relevant legal provisions, you may have certain rights regarding your personal information.

These may include the right to:

  • Request information about personal data processed about you

  • Request access to certain personal information

  • Request correction or updating of inaccurate information

  • Request deletion or erasure of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise a grievance or complaint regarding the handling of your personal information

  • Exercise other rights available under applicable data protection law

Certain requests may be subject to legal exceptions, identity verification requirements, or record-retention obligations.

To make a privacy-related request, please contact:

Email: info@manufactory.co

We will review and respond to valid requests in accordance with applicable law.

12. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent, subject to applicable law.

Withdrawal of consent will not necessarily affect processing already undertaken lawfully before the withdrawal.

In some circumstances, withdrawing consent may prevent us from providing a particular service where the relevant information is necessary to provide that service.

To withdraw consent, contact us at info@manufactory.co.

13. Children's Privacy

Manufactory's products and services are not intended to be marketed directly to children.

We do not knowingly seek to collect personal information from children for independent use of our services.

If we become aware that personal information relating to a child has been collected in circumstances requiring parental or guardian consent, we will take appropriate steps in accordance with applicable law.

14. International Processing and Transfers

Some of the technology providers and service providers used by Manufactory, including Shopify and other digital service providers, may process or store information outside India.

Where personal information is transferred or processed internationally, we will rely on applicable legal mechanisms and the safeguards provided by the relevant service providers as required by law.

15. Third-Party Websites

Our website may contain links to websites, social media platforms, services, or content operated by third parties.

Once you leave Manufactory.co or interact directly with a third-party service, that third party's own privacy policy and terms may apply.

Manufactory is not responsible for the privacy practices of independent third-party websites or platforms. We encourage you to review their privacy policies before providing personal information.

16. Social Media

If you interact with Manufactory through platforms such as Instagram, Pinterest, Facebook, WhatsApp, or other social or communication platforms, those platforms may independently collect and process information about you.

Their processing practices are governed by their respective privacy policies.

Information you voluntarily send to Manufactory through these platforms may also be used by us to respond to your enquiry or provide requested services.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business

  • Our website

  • Technology

  • Service providers

  • Legal or regulatory requirements

  • The way we process personal information

When we update this Privacy Policy, we will revise the Last Updated date appearing at the top of this page.

We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us at:
Email: info@manufactory.co

Business Address: Manufactory, Amber Place Road, Govind Nagar, Jaipur - 302002

For privacy-related enquiries, please use the subject line “Privacy Request – Manufactory” so that we can identify and address your request appropriately.